If we can’t give the gift directly to your recipient we will ask a security guard, a receiving department, neighbour or receptionist to sign for delivery on behalf of the recipient. If you’re concerned this may happen you are welcome to give us an alternative contact person we can ask for by writing us a note in our ‘special instructions’ box during when you place your order.
Please email your proof of payment to firstname.lastname@example.org. If you haven’t received an order confirmation from us after an hour, please call 078 868 7693 to ensure we’ve received your proof of payment.
Yes, you can. During the checkout process there will be an opportunity for you to include your personal message for the card.
We automatically send out an order confirmation email when we receive a successful order. However, if you do not receive this email it could be for one of three reasons:
- You have entered your email address incorrectly
- Your mail service provider mistook the confirmation email for spam and blocked it. BTW: Don’t forget to check your junk email folder.
- Your order was not processed successfully.
Contact us via telephone or email and we will gladly assist you.
No. We are an online business and therefore take payment remotely. You will need to pay via credit card or EFT. We do not accept Cheques.
Unfortunately we can’t accept ‘payment on delivery’. All orders must be paid for in full prior to the order being processed and dispatched.
Your payment might not be going through successfully for any number of reasons. If your payment has failed, please Contact Us as soon as possible. We can process your credit card manually for you, or assist you with alternative payment methods.
If you are paying by credit card from overseas and your card is denied, this is usually because your bank has put a temporary block on your card or you don’t have 3D secure activated. In this case, phone your bank and ask them to lift the block or activate 3D Secure (Online Secure) and then try placing your order again or give us a quick call so we can help you process your payment.
It is important to us that we do not send any of our customers anything they do not want to receive. Should you no longer wish to receive any of our communications; such as our newsletter, updates to our website, special offers and promotions, etc., you may opt-out of these communications at any time by emailing us at: email@example.com, or adjusting your account settings.
Absolutely. Our site is secure and meets all the standards one would expect from a reputable online business.
Sensitive information submitted through our website and payment gateway is secured by CloudFlare and Thawte.